To guarantee success for your establishment we have a solid product, designed by experts in creating unforgettable experiences for the guest in an amazing destination. Our objective centres on improving client satisfaction by creating bonds and demonstrating our total loyalty so that they become a representative for our brand. We conduct the best operating practices.
HOW THE QUALITY PROGRAMME WORKS
INTRODUCTION TO A SUCCESS STORY
HYB EUROCALAS
GARDEN HOTELS STARTS TO MANAGE THE HOTEL
Through opinions on the main travel portal sites, serious complaints had been detected relating to the reception staff, public facilities and about the food provided at the Buffet. Consequently, the online reputation score was very low and that resulted in direct sales and negotiations with major Tour Operators being very difficult.
AN INTERNAL COMMITEE WAS CREATED
An internal committee was established with the departments involved being Food & Beverage, Hotel staff, Housekeeping, Kitchen and each point raised was looked at very carefully.
THE ONLINE REPUTATION IMPROVES
The improvement in the scoring is clearly seen. Thanks to our management techniques we have managed to increase our rating in each of the travel portals. We currently have 90% positive comments and just 10% negative ones, which has resulted in improved collaborations with the major Tour Operators.
ACCORDING TO STUDIES...
89% of travellers base their final choice of hotel upon the experience of other clients.
80% of travellers read a minimum of between 6 and 12 opinions online before booking a hotel.
Positive reviews have a direct influence on the positioning of a hotel webpage on the web.
HYB EUROCALAS
GARDEN HOTELS STARTS TO MANAGE THE HOTEL
Through opinions on the main travel portal sites, serious complaints had been detected relating to the reception staff, public facilities and about the food provided at the Buffet. Consequently, the online reputation score was very low and that resulted in direct sales and negotiations with major Tour Operators being very difficult.
AN INTERNAL COMMITEE WAS CREATED
An internal committee was established with the departments involved being Food & Beverage, Hotel staff, Housekeeping, Kitchen and each point raised was looked at very carefully.
THE ONLINE REPUTATION IMPROVES
The improvement in the scoring is clearly seen. Thanks to our management techniques we have managed to increase our rating in each of the travel portals. We currently have 90% positive comments and just 10% negative ones, which has resulted in improved collaborations with the major Tour Operators.
ACCORDING TO STUDIES...
89% of travellers base their final choice of hotel upon the experience of other clients.
80% of travellers read a minimum of between 6 and 12 opinions online before booking a hotel.
Positive reviews have a direct influence on the positioning of a hotel webpage on the web.