HOW THE QUALITY PROGRAMME WORKS

We take care of every detail because excellence is found in every small gesture.

To guarantee success for your establishment we have a solid product, designed by experts in creating unforgettable experiences for the guest in an amazing destination. Our objective centres on improving client satisfaction by creating bonds and demonstrating our total loyalty so that they become a representative for our brand. We conduct the best operating practices.

INTRODUCTION TO A SUCCESS STORY

HYB EUROCALAS

  • GARDEN HOTELS STARTS TO MANAGE THE HOTEL

    Through opinions on the main travel portal sites, serious complaints had been detected relating to the reception staff, public facilities and about the food provided at the Buffet. Consequently, the online reputation score was very low and that resulted in direct sales and negotiations with major Tour Operators being very difficult.

  • AN INTERNAL COMMITEE WAS CREATED

    An internal committee was established with the departments involved being Food & Beverage, Hotel staff, Housekeeping, Kitchen and each point raised was looked at very carefully.

  • THE ONLINE REPUTATION IMPROVES

    The improvement in the scoring is clearly seen. Thanks to our management techniques we have managed to increase our rating in each of the travel portals. We currently have 90% positive comments and just 10% negative ones, which has resulted in improved collaborations with the major Tour Operators.

ACCORDING TO STUDIES...

  • 89% of travellers base their final choice of hotel upon the experience of other clients.

  • 80% of travellers read a minimum of between 6 and 12 opinions online before booking a hotel.

  • Positive reviews have a direct influence on the positioning of a hotel webpage on the web.

HYB EUROCALAS

  • GARDEN HOTELS STARTS TO MANAGE THE HOTEL

    Through opinions on the main travel portal sites, serious complaints had been detected relating to the reception staff, public facilities and about the food provided at the Buffet. Consequently, the online reputation score was very low and that resulted in direct sales and negotiations with major Tour Operators being very difficult.

  • AN INTERNAL COMMITEE WAS CREATED

    An internal committee was established with the departments involved being Food & Beverage, Hotel staff, Housekeeping, Kitchen and each point raised was looked at very carefully.

  • THE ONLINE REPUTATION IMPROVES

    The improvement in the scoring is clearly seen. Thanks to our management techniques we have managed to increase our rating in each of the travel portals. We currently have 90% positive comments and just 10% negative ones, which has resulted in improved collaborations with the major Tour Operators.

ACCORDING TO STUDIES...

  • 89% of travellers base their final choice of hotel upon the experience of other clients.

  • 80% of travellers read a minimum of between 6 and 12 opinions online before booking a hotel.

  • Positive reviews have a direct influence on the positioning of a hotel webpage on the web.

REVIEWS

Fantastic

This hotel was great. All the staff were always friendly and helpful - over and above what you would expect. The food was the best I have had in very long time in a Spanish hotel. The children's activities and entertainment were brilliant everyday. Free Archery, Shooting Range, Yoga, Pilates for adults. Clean sheets, towels and toiletries everyday. Unbelievable. Will return with my grandchildren next year. Can't wait. Thank you everyone, especially the receptionist who came out of the hotel, walked to the bus stop to show which bus goes to various markets and times. So very helpful.

Maps143463

5.0
2019-10-24T07:52:50+00:00

Maps143463

This hotel was great. All the staff were always friendly and helpful - over and above what you would expect. The food was the best I have had in very long time in a Spanish hotel. The children's activities and entertainment were brilliant everyday. Free Archery, Shooting Range, Yoga, Pilates for adults. Clean sheets, towels and toiletries everyday. Unbelievable. Will return with my grandchildren next year. Can't wait. Thank you everyone, especially the receptionist who came out of the hotel, walked to the bus stop to show which bus goes to various markets and times. So very helpful.

Lovely Hotel



The hotel is lovely and clean everywhere, staff constantly cleaning, apartment was nice and modern and clean, spacious enough for what we needed with a balcony and own kitchen area. Staff were friendly, nice and polite. Food was good able to get food all day, was asked upon late night arrival if we would like the kitchen to make us anything. Shop on site which was handy! Evening entertainment was ok too something each night, kids loved the mini disco. Kids pool was amazing kept them all entertained, lovely family resort. Can’t fault it and will definitely return.



Georgina

4.0
2019-10-24T08:03:24+00:00

Georgina

The hotel is lovely and clean everywhere, staff constantly cleaning, apartment was nice and modern and clean, spacious enough for what we needed with a balcony and own kitchen area. Staff were friendly, nice and polite. Food was good able to get food all day, was asked upon late night arrival if we would like the kitchen to make us anything. Shop on site which was handy! Evening entertainment was ok too something each night, kids loved the mini disco. Kids pool was amazing kept them all entertained, lovely family resort. Can’t fault it and will definitely return.

I would recommend it

Just been here for a week, Rooms were always tidy. Food was always good, always a good choice! Entertainment was brilliant every night. There were 2 men and 3 ladies on the entertainment that worked hard entertaining day and night, huge praise for them!! Everywhere was always so clean and tidy! My only negative was that we didn’t book longer,!! I would recommend this hotel and I have already!! Thank you xx

Helen Curzon

5.0
2019-10-24T08:08:16+00:00

Helen Curzon

Just been here for a week, Rooms were always tidy. Food was always good, always a good choice! Entertainment was brilliant every night. There were 2 men and 3 ladies on the entertainment that worked hard entertaining day and night, huge praise for them!! Everywhere was always so clean and tidy! My only negative was that we didn’t book longer,!! I would recommend this hotel and I have already!! Thank you xx
4.7
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