EXPERTS IN HOTEL MANAGEMENT

We have extensive knowledge of the sector thanks to over 30 years of experience and to our way of understanding the product where brand differentiation and quality of service is fundamental.

Using our hotel management techniques, we are able to successfully reposition the product in the market. Our success is due to the team of professionals that form part of Garden Hotels along with constant innovation in the use of the latest technology. Above all we want the hotel that is to be managed commercially to retain its own personality. We also stand out from the competition in that we do not externalise the departments and we work together as a team all year round.

ADDED VALUE IN THE DEPARTMENTAL PROCESS

Annual Marketing Plan; SEM; SEO; retargeting, members; social media; CRM; press and media and CSR.

IT; software; connections; Wi-Fi and digitalization.

Revenue; groups; fairs; price setting; call centre; B2B and B2C.

Departmental management systems; procedures and corporate instructions for reception management; kitchen; bar and restaurant; entertainment and housekeeping. Internal audits. Accounting and auditing.

Garden Service Culture; personnel selection; Plan Advance internal promotion system; annual management convention and continuous training programme.

Booking and payments management.

Accounting and auditing.

Management of suppliers, purchasing and products.

Food & beverage; recipes; technical data files and menu wheel management web.

Workplace health and safety; maintenance; renovations and infrastructures.

Legal Department.

MARKETING &DESIGN

Annual Marketing Plan; SEM; SEO; retargeting, members; social media; CRM; press and media and CSR.

SALES & DISTRIBUTION

Revenue; groups; fairs; price setting; call centre; B2B and B2C.

INFORMATION SYSTEMS

IT; software; connections; Wi-Fi and digitalization.

QUALITY

Departmental management systems; procedures and corporate instructions for reception management; kitchen; bar and restaurant; entertainment and housekeeping. Internal audits. AUDITING & PURCHASING

HUMAN RESOURCES

Garden Service Culture; personnel selection; Plan Advance internal promotion system; annual management convention and continuous training programme.

BOOKINGS

Booking and payments management.

ADMINISTRATION

Accounting and auditing.

AUDITING & PURCHASING

Management of suppliers, purchasing and products.

OPERATIONAL & FUNCTIONAL STRATEGY

Food & beverage; recipes; technical data files and menu wheel management web.

Workplace health and safety; maintenance; renovations and infrastructures.

LEGAL

Legal Department.

PERSONNEL MANAGEMENT STRATEGIES

One of the key elements for the growth of the chain is teamwork. We are committed to the driving force behind Garden Hotels, our employees, with the aim of promoting excellence. For this reason, we establish professional development and promotion criteria adapted to each member of staff.

INTERNAL TRAINING

Technology and new tools create a need for change. We have internal and external training programmes to develop the skills of our employees and in order to adapt to the constantly changing environment.

RETAINING TALENT

To attract and retain talent, Garden Hotels have developed a series of strategies to increase productivity and strengthen the bonds between our brand and our employees.

SERVICE OF CULTURE

Client satisfaction is our main priority. We want our guests to feel special, welcomed, to know that we are listening to their requests and that we want to surprise them with fantastic experiences that will create unique memories of the time spent at our hotels.